On Demand Solutions
HIGHLIGHTS LIST OF SERVICES
List of Services
Strategic CRM Guidance and Hands-on Expertise
Planning and implementing customer relationship management (CRM) solutions can be a significant undertaking. SPI helps you succeed by unlocking the power of our business solutions and providing you with the greatest value from your investment.
Our experts provide the strategic guidance and hands-on expertise you need to make your CRM initiative a success. Regardless of whether you're creating your first CRM system, replacing an existing system, or customizing your Salesforce application, there's a services offering for your organization.
Professional Services Methodology
Once you understand your business challenge, thinking through the following key phases for CRM success is critical: planning, implementing, reinforcing, and optimizing. Working with SPI will help you get value from features and functionality you may have considered beyond your reach.
We have a structured and iterative methodology, designed to enhance your performance, drive end-user adoption, and accelerate your return on investment. From proactive discovery and planning services to project management, solution deployment, and the final hand-off, we provide the expertise you need.
Implementation and Configuration Services
We will work with our client and Salesforce.com to help you benefit from the speed and execution of QuickStart Assist and QuickStart Optimize services. Along with our on-site assistance and training, we help clients get up and running and achieve expected ROI.
Data Management Services
Your most valuable information is data about your customer accounts. But it may be located in disparate or paper-based systems. In order to maximize your productivity and transition from your old applications, you need to unite all your data. SPI's data management services can help you extract the data from your legacy systems, structure it in coherent hierarchies, clean and reformat it, and, finally, import it into your Salesforce application.
Integration Services
It is important to integrate your business processes across all applications. SPI's has the ERP and CRM expertise to ensure all applications perform in concert. Our integration services experts will help you integrate all applications, back- and front-office enterprise applications, allowing easy sharing and maintenance of critical customer information.
Best Practices
Our experience is based on working with companies in the Silicon Valley for over 20 years. When you engage with our Professional Services, you'll benefit from best practices from the consultants who have helped make our customers successful.Professional Services